Guest Experience Host - Restaurant & Hotel

Tandem Hospitality Group; Longmont (CO); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Tip pool

Job summary

Tandem Hospitality Group is seeking a Host at Hotel Longmont in Longmont, CO. The role involves warmly greeting guests, escorting them to tables, and ensuring a smooth dining experience while resolving issues to guests' satisfaction.

Responsibilities include taking reservations, assisting with to-go orders, coordinating with staff for service parity, and maintaining clean service stations with a focus on guest satisfaction and teamwork.

Qualifications

• Prior food and beverage industry experience preferred
• Ability to satisfactorily communicate in English with guests, co-workers and management
• Strong written and verbal communication skills
• Positive, upbeat attitude and personality
• Attention to duties with speed, accuracy and courtesy
• Reliable attendance and punctuality

Responsibilities

• Greet guests personally as they enter the establishment
• Answer telephones using appropriate etiquette
• Accept to-go orders over the telephone
• Receive and record dining reservations on the telephone
• Ensure the proper setup of dining room
• Ensure dining room seating parity and table distribution
• Maintain neatness and cleanliness of stations
• Present menus, make recommendations and take orders if necessary
• Assist other food and beverage staff when necessary
• Liaise between staff and customers to ensure great service
• Anticipate and address guests' service needs
• Thank guests with genuine appreciation

Skills

Customer service

English proficiency

Communication skills

Attention to detail

Punctuality

Job description

Tandem Hospitality Group is seeking a Host at Hotel Longmont in Longmont, CO. The role involves warmly greeting guests, escorting them to tables, and ensuring a smooth dining experience while resolving issues to guests' satisfaction.

Responsibilities include taking reservations, assisting with to-go orders, coordinating with staff for service parity, and maintaining clean service stations with a focus on guest satisfaction and teamwork.