Host - Isle of Capri

harrison-group; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401k

Paid time off

Health insurance

Life insurance

Dental insurance

Vision insurance

Job summary

The Harrison Group in Ocean City, MD, invites applications for a Host/Hostess at our Virginia Beach venue. You will warmly welcome guests, manage reservations, communicate wait times, and guide guests to seating while maintaining a clean reception area.

Ideal candidates have prior customer-service experience, strong communication and organizational skills, and the ability to work flexible shifts. A HS diploma is required; hospitality certification is a plus.

Qualifications

• Previous experience as a host/hostess preferred.
• Must complete restaurant training course.
• Excellent customer-service and communication skills required.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or bar areas.
• Provide menus and announce Waiter/Waitress's name.
• Greet customers upon their departure.
• Coordinate with wait staff about seating options.
• Maintain a clean reception area.
• Cater to guests needing extra attention.
• Answer incoming calls and address queries.
• Assist wait staff as needed.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Restaurant etiquette

Reservations management

Organizational skills

Shift adaptability

Physical stamina

Health & safety

Education

High school diploma

Hospitality certification

Job description

The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.

Duties/Responsibilities:

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or bar areas.
• Provide menus and announce Waiter/Waitress's name.
• Greet customers upon their departure.
• Coordinate with wait staff about available seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention (e.g. children, elderly).
• Answer incoming calls and address customers' queries.
• Assist wait staff as needed.
• Performs other duties as assigned.

Required Skills/Abilities:

• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Experience in managing reservations.
• Demonstrable customer-service skills.
• Excellent communication skills (via phone and in-person).
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• Availability to work in shifts as needed.
• Good physical condition to walk and stand during an entire shift.

Education and Experience:

• Previous experience as a host/hostess preferred.
• Must successfully complete restaurants training course.
• High school diploma; hospitality certification is a plus.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift up to 25 pounds.

Benefits:

• 401k
• Paid time off
• Health, life, dental, and vision insurance