Guest Experience Front Desk Agent – Reservations

Harrison Group General; Town of Florida (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

The Harrison Group is seeking a Front Desk Clerk to join our hospitality team in the Ocean City area. You will manage check-ins/outs, reservations, guest information, and room assignments, ensuring a smooth guest experience from arrival to departure.

Ideal candidates will have strong communication, organization, and customer service skills, with the ability to handle busy periods, upsell services, and coordinate with housekeeping for room readiness.

Qualifications

• Experience in hotel front desk or receptionist roles.
• Excellent communication and organization skills.
• Customer service oriented mindset.

Responsibilities

• Perform all check-in and check-out tasks for guests.
• Manage online and phone reservations efficiently.
• Inform guests about payment methods and verify card data.
• Register guests with required details and stay dates.
• Welcome guests and assign rooms promptly.
• Provide information about rooms, rates, and amenities.
• Respond to guest complaints professionally and timely.
• Coordinate with housekeeping to prepare rooms for guests.
• Confirm group reservations and arrange VIP services.
• Upsell facilities and services where appropriate.
• Maintain accurate records of bookings and payments.
• Perform additional duties as needed.

Job description

The Harrison Group is seeking a Front Desk Clerk to join our hospitality team in the Ocean City area. You will manage check-ins/outs, reservations, guest information, and room assignments, ensuring a smooth guest experience from arrival to departure.

Ideal candidates will have strong communication, organization, and customer service skills, with the ability to handle busy periods, upsell services, and coordinate with housekeeping for room readiness.