Guest Experience Host (Reservations & VIP Seating)

Seneca Gaming Corporation; Buffalo (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Resorts & Casinos is seeking a Restaurant Host to provide fast, friendly service, greet and seat guests, take reservations, and handle inquiries. The role requires strong English communication, public interaction, and physical stamina for standing and walking within a casino environment.

Salary starting rate is $16.00 per hour, with compensation negotiable based on experience and education. The position is on-site at Seneca Niagara Casino & Hotel operations in Buffalo, NY, and requires a

Qualifications

• Must be 18 years of age or older upon employment.
• High school diploma or equivalency preferred.
• Previous customer service experience required.
• Must possess excellent communication skills.

Responsibilities

• Provide prompt, friendly service of food and beverage to guests.
• Greet guests and seat them; take reservations and handle inquiries.
• Be familiar with check and cashing procedures and POS system.
• Maintain knowledge of menu, wine lists, and daily specials.
• Maintain and organize host areas; assist servers as needed.
• Ensure attendance and adherence to policies and shifts.

Skills

Outgoing personality

Excellent communication

Customer service

Education

High school diploma or equivalent

Job description

Seneca Resorts & Casinos is seeking a Restaurant Host to provide fast, friendly service, greet and seat guests, take reservations, and handle inquiries. The role requires strong English communication, public interaction, and physical stamina for standing and walking within a casino environment.

Salary starting rate is $16.00 per hour, with compensation negotiable based on experience and education. The position is on-site at Seneca Niagara Casino & Hotel operations in Buffalo, NY, and requires a