Guest Experience Host & Reservations Specialist

Red Hawk Casino; Placerville (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Red Hawk Casino in Placerville, CA seeks a friendly Front Desk Host to welcome guests, escort them to tables, and manage reservations with a courteous, guest-first attitude. You will handle telephone inquiries, confirm bookings, and assist with the seating process in both buffet and à la carte settings.

Ideal candidates have a high school diploma or GED and at least 3 months of quick-service or cashier experience, with a commitment to accuracy, cash policies, and professional grooming. EO E.

Qualifications

• High school diploma or GED preferred.
• Three months of fast food/quick service cashier experience preferred.
• Must be at least 18 years of age.

Responsibilities

• Handles initial cordial reception to guests upon arrival and the prompt courteous escort to a dining table.
• Advises guests of waiting time (during reservation periods).
• Responsible for assisting and facilitating the restaurant seating and reservation system.
• Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
• Ala carte environment: seats guest and presents menus.
• Answers telephones and takes reservations.
• Verifies reservations and compliments, if applicable.
• Receives payment from casino guests in a prompt and courteous manner, if applicable.
• Adheres to established cash control policies and procedures.
• Answers any guest questions and refers them, if necessary, to appropriate management personnel.
• Helps maintain podium by stocking supplies and cleaning as needed.
• Assists with special requests when applicable.
• Answers questions concerning food offerings, hours of operation, and pricing.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Helps record preferential information within reservation system for future service, if applicable.
• Utilizes guest’s name when applicable.
• Maintains menu knowledge.
• Performs all other duties as assigned.

Skills

Guest service

Reservations

Cash handling

Phone etiquette

Education

High school diploma or GED

Job description

Red Hawk Casino in Placerville, CA seeks a friendly Front Desk Host to welcome guests, escort them to tables, and manage reservations with a courteous, guest-first attitude. You will handle telephone inquiries, confirm bookings, and assist with the seating process in both buffet and à la carte settings.

Ideal candidates have a high school diploma or GED and at least 3 months of quick-service or cashier experience, with a commitment to accuracy, cash policies, and professional grooming. EO E.