Guest Experience Host - Reservations & Service

Loews Hotels & Co; Atlanta (GA); Presencial; USD 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Pet insurance

Team member rates

Uniforms & dry cleaning

Transit pass

Meals on shift

Resumo da oferta

Loews Atlanta Hotel in Midtown is seeking a warm and welcoming Host/Hostess to be the first point of contact for guests, manage reservations, and guide guests to their tables with menus in hand.

You will maintain seating charts, communicate wait times, and collaborate with servers and managers to ensure smooth service and a memorable dining experience that reflects the excellence of our brand.

Qualificações

• Previous experience in hospitality, customer service, or restaurant hosting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Professional appearance and demeanor.
• Familiarity with reservation systems and basic computer skills.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.
• Physical ability to stand for extended periods and move throughout the restaurant.

Responsabilidades

• Greet guests warmly and professionally upon arrival.
• Manage reservations, walk-ins, and waitlists using the hotel's reservation system.
• Escort guests to their tables and provide menus.
• Communicate estimated wait times and accommodate special seating requests when possible.
• Maintain cleanliness and organization of the host stand and entrance area.
• Answer phone calls and assist with inquiries regarding hours, menus, and reservations.
• Coordinate with servers and managers to ensure timely seating and guest satisfaction.
• Monitor dining room flow and adjust seating plans as needed.
• Assist with guest recovery and resolve minor concerns with empathy and professionalism.
• Follow all hotel policies and procedures to ensure a safe and welcoming environment.
• Regular and reliable attendance in conformance with company standards.
• Perform other duties as assigned.

Conhecimentos

Hospitality experience

Communication

Multitasking

Professional appearance

Reservation systems

Flexibility

Physical stamina

Ferramentas

Reservation system

Descrição da oferta de emprego

Loews Atlanta Hotel in Midtown is seeking a warm and welcoming Host/Hostess to be the first point of contact for guests, manage reservations, and guide guests to their tables with menus in hand.

You will maintain seating charts, communicate wait times, and collaborate with servers and managers to ensure smooth service and a memorable dining experience that reflects the excellence of our brand.