Host

Jack Brown’s Joint; Norfolk (VA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Jack Brown's Beer & Burger Joint in Norfolk is seeking a friendly and organized Host to greet guests, manage the waitlist, and seat parties efficiently. The host will also answer phone calls, take reservations, and provide accurate wait time information to guests, contributing to a smooth dining experience.

As the first point of contact, you will help maintain a clean lobby area and assist with related tasks as needed, including taking to-go orders or supporting food delivery when required.

Qualifications

• Prior experience as a Host or in a customer service role is preferred.

Responsibilities

• Welcome guests in a warm and friendly manner
• Manage the waitlist and seat guests according to their preferences and party size
• Answer phone calls and take reservations
• Provide accurate wait time information to guests
• Maintain a clean and organized lobby area
• Assist with other tasks as needed, such as taking to-go orders or helping with food delivery

Job description

Jack Brown's Beer & Burger Joint is a dive bar with a top-notch burger. Born out of the minds of childhood best friends Aaron Ludwig and Mike Sabin, Jack Browns is a crossroads of great quality and quality fun. Plainly speaking, we like to work hard and play hard, too!

We are seeking a friendly and organized Host to join our team. As a Host, you will be the first point of contact for our guests, welcoming them with a warm and friendly demeanor. Your main responsibilities will include greeting guests, managing the waitlist, and seating guests in a timely and efficient manner. You will also be responsible for answering phone calls, taking reservations, and providing accurate information to guests regarding wait times and restaurant policies. Additionally, you will contribute to maintaining a clean and organized lobby area, as well as assisting with other tasks as needed.

Responsibilities

• Welcome guests in a warm and friendly manner


• Manage the waitlist and seat guests according to their preferences and party size


• Answer phone calls and take reservations


• Provide accurate wait time information to guests


• Maintain a clean and organized lobby area


• Assist with other tasks as needed, such as taking to-go orders or helping with food delivery

• Prior experience as a Host or in a customer service role is preferred


• Available to work weekdays beginning at 4:30pm EST


• Excellent communication and interpersonal skills


• Ability to remain calm and handle stressful situations with professionalism


• Strong organizational skills and ability to manage the waitlist efficiently


• Friendly and welcoming demeanor


• Ability to multitask and work in a fast-paced environment


• Flexible availability, including evenings, weekends, and holidays


• Ability to stand and walk for extended periods of time

Hourly Pay: $14