Guest Experience Host — Reservations & Seating

Old Chicago Pizza & Taproom; Rapid City (SD); On-site; USD 22,000 - 30,000; Full time

Job summary

Old Chicago Pizza & Taproom in Rapid City is seeking a friendly Host to welcome guests, manage reservations and seating, and set the tone for a positive dining experience. You will be the first point of contact, ensuring a smooth flow of guests and accurate wait times.

Collaborating with servers and the kitchen, you will provide menu information, specials, and restaurant policies, address guest needs, and help create a welcoming atmosphere that encourages repeat visits.

Qualifications

• Proven ability to greet guests warmly and manage seating flow.
• Strong verbal and interpersonal communication.
• Familiarity with food and beverage offerings and restaurant policies.

Responsibilities

• Greet and welcome guests as they arrive, ensuring a friendly and inviting atmosphere.
• Manage reservations and seating arrangements to optimize table turnover and guest flow.
• Provide guests with information about menu items, specials, and restaurant policies.
• Coordinate with servers and kitchen staff to ensure timely service and address guest needs.
• Handle guest inquiries and complaints with professionalism and a focus on resolution.

Skills

Strong communication

Organizational skills

Guest service mindset

Education

Experience in reservations systems

Tools

Reservation management systems

Job description

Old Chicago Pizza & Taproom in Rapid City is seeking a friendly Host to welcome guests, manage reservations and seating, and set the tone for a positive dining experience. You will be the first point of contact, ensuring a smooth flow of guests and accurate wait times.

Collaborating with servers and the kitchen, you will provide menu information, specials, and restaurant policies, address guest needs, and help create a welcoming atmosphere that encourages repeat visits.