Host

Old Chicago Pizza & Taproom; Rapid City (SD); On-site; USD 22,000 - 30,000; Full time

Job summary

Old Chicago Pizza & Taproom in Rapid City is seeking a friendly Host to welcome guests, manage reservations and seating, and set the tone for a positive dining experience. You will be the first point of contact, ensuring a smooth flow of guests and accurate wait times.

Collaborating with servers and the kitchen, you will provide menu information, specials, and restaurant policies, address guest needs, and help create a welcoming atmosphere that encourages repeat visits.

Qualifications

• Proven ability to greet guests warmly and manage seating flow.
• Strong verbal and interpersonal communication.
• Familiarity with food and beverage offerings and restaurant policies.

Responsibilities

• Greet and welcome guests as they arrive, ensuring a friendly and inviting atmosphere.
• Manage reservations and seating arrangements to optimize table turnover and guest flow.
• Provide guests with information about menu items, specials, and restaurant policies.
• Coordinate with servers and kitchen staff to ensure timely service and address guest needs.
• Handle guest inquiries and complaints with professionalism and a focus on resolution.

Skills

Strong communication

Organizational skills

Guest service mindset

Education

Experience in reservations systems

Tools

Reservation management systems

Job description

About the Role:

As a Host in the Accommodation and Food Services industry, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to warmly welcome guests, manage reservations, and ensure a smooth flow of seating in the restaurant. You will play a crucial role in maintaining a positive atmosphere, addressing guest inquiries, and providing information about menu offerings. By effectively coordinating with the serving staff and kitchen, you will help optimize the dining experience and enhance customer satisfaction. Ultimately, your efforts will contribute to the establishment's reputation and success in delivering exceptional service.

Preferred Qualifications:

• Experience with reservation management systems.


• Knowledge of food and beverage offerings.

Responsibilities:

• Greet and welcome guests as they arrive, ensuring a friendly and inviting atmosphere.


• Manage reservations and seating arrangements to optimize table turnover and guest flow.


• Provide guests with information about menu items, specials, and restaurant policies.


• Coordinate with servers and kitchen staff to ensure timely service and address any guest needs.


• Handle guest inquiries and complaints with professionalism and a focus on resolution.

Skills:

Strong communication skills are essential for effectively interacting with guests and team members, ensuring that all inquiries are addressed promptly. Organizational skills will be utilized daily to manage reservations and seating efficiently, contributing to a seamless dining experience. Problem-solving abilities are crucial when handling guest complaints or special requests, allowing you to maintain a positive atmosphere. A friendly demeanor and interpersonal skills will help you create a welcoming environment that encourages repeat visits. Familiarity with food and beverage knowledge will enhance your ability to provide recommendations and answer guest questions confidently.

Founded in 1976 in Boulder CO from the ideals of 1920’s Chicago, The Windy City’s appetite for tradition, adaptation, and innovation inspires the spirit of Old Chicago today. A place where the neighborhood can come and feel at ease, experience regional specialties, and always leave knowing exactly what they’ll come back for.