Guest Experience Host & Reservations Pro

Soho House & Co; Malibu (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health care + 401K

Paid time off

Career development

Team events

Employee meals

Job summary

Soho House & Co in Malibu is seeking a Host to be one of the first contacts for members, guests and staff before seating for dining. You will greet guests, answer calls, and create reservations for the Club or F&B operations, bringing strong organizational and people skills to promote a positive experience from arrival through departure.

As a Host you may train other reception team members, master our phone system, and ensure all anticipated covers are accounted for during service, keeping

Qualifications

• Minimum of 3+ years’ experience in a similar role.
• Must have OpenTable and MICROS experience
• Must have experience answering high-volume phone lines and inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Responsibilities

• Welcome every member and guest by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
• Punctuating all calls and interactions with friendliness, accuracy, and discretion
• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional
• Performs other duties as assigned by supervisor/manager

Skills

Phone etiquette

Communication

Problem solving

Multi-tasking

Flexibility

Guest relations

Team coordination

Tools

OpenTable

MICROS

Job description

Soho House & Co in Malibu is seeking a Host to be one of the first contacts for members, guests and staff before seating for dining. You will greet guests, answer calls, and create reservations for the Club or F&B operations, bringing strong organizational and people skills to promote a positive experience from arrival through departure.

As a Host you may train other reception team members, master our phone system, and ensure all anticipated covers are accounted for during service, keeping