Club Receptionist & Guest Experience Lead - Flexible Schedule

Soho House & Co.; Portland (OR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Full medical, dental, and vision benefits

401k retirement fund with a 2% match

Paid Time Off

Career Progression opportunities

Access to training courses

Monthly team events

Complimentary meals while on duty

Job summary

Soho House & Co. in Portland is seeking a Club Receptionist/Host to be the first point of contact for members and guests. This full-time role involves managing the arrival experience, answering calls, and handling reservations in a fast-paced environment.

The ideal candidate will have over 3 years of experience in a similar high-volume role and possess strong communication skills.

Soho House offers competitive compensation, benefits, and professional development opportunities.

Qualifications

• Minimum 3+ years of experience in a high-volume receptionist or hosting role.
• Strong verbal and written communication skills with strict discretion.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Welcome members and guests, ensuring a positive arrival experience.
• Manage high-volume phone inquiries and handle reservations.
• Train junior reception team members on service standards.

Skills

Guest Relations

Inquiry Management

Reservations Management

Problem Solving

Team Development

Tools

OpenTable

Salesforce

Opera

Job description

Soho House & Co. in Portland is seeking a Club Receptionist/Host to be the first point of contact for members and guests. This full-time role involves managing the arrival experience, answering calls, and handling reservations in a fast-paced environment.

The ideal candidate will have over 3 years of experience in a similar high-volume role and possess strong communication skills.

Soho House offers competitive compensation, benefits, and professional development opportunities.