Guest Experience Host — Reservations & Hospitality

Crescent Hotels & Resorts; Denver (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Excellent benefits plan

RSP/401K matching program

Discounts at Crescent properties

Job summary

The Source Hotel, part of Crescent Hotels & Resorts, in Denver is seeking a Host/Hostess to greet guests, manage reservations, and answer calls with warmth and efficiency. You will support leadership by training team members on service standards and ensure every guest is welcomed by name where applicable.

Responsibilities include handling high-volume inquiries, creating reservations for club and restaurant spaces, and coordinating with F&B and Reception to maintain top-tier guest experiences.

Qualifications

• Minimum of 1+ years’ experience in a similar role.
• Must have experience answering high-volume phone lines and inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holidays (as needed)

Responsibilities

• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
• Punctuating all calls and interactions with friendliness, accuracy, and discretion
• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional

Skills

Phone handling

Guest service

Communication skills

multitasking

Conflict resolution

Job description

The Source Hotel, part of Crescent Hotels & Resorts, in Denver is seeking a Host/Hostess to greet guests, manage reservations, and answer calls with warmth and efficiency. You will support leadership by training team members on service standards and ensure every guest is welcomed by name where applicable.

Responsibilities include handling high-volume inquiries, creating reservations for club and restaurant spaces, and coordinating with F&B and Reception to maintain top-tier guest experiences.