PM Restaurant Host

Crescent Hotels & Resorts; Denver (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Excellent benefits plan

RSP/401K matching program

Discounts at Crescent properties

Job summary

The Source Hotel, part of Crescent Hotels & Resorts, in Denver is seeking a Host/Hostess to greet guests, manage reservations, and answer calls with warmth and efficiency. You will support leadership by training team members on service standards and ensure every guest is welcomed by name where applicable.

Responsibilities include handling high-volume inquiries, creating reservations for club and restaurant spaces, and coordinating with F&B and Reception to maintain top-tier guest experiences.

Qualifications

• Minimum of 1+ years’ experience in a similar role.
• Must have experience answering high-volume phone lines and inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holidays (as needed)

Responsibilities

• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
• Punctuating all calls and interactions with friendliness, accuracy, and discretion
• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional

Skills

Phone handling

Guest service

Communication skills

multitasking

Conflict resolution

Job description

About The Source Hotel Nestled in Denver's vibrant RINo Art District. The Source Hotel is a modern retreat that seamlessly blends industrial character with contemporary elegance as part of a dynamic marketplace featuring artisanal dining, craft beverages, and curated retail. Our hotel offers guests an immersive experience that celebrates creativity, culture, and community. With thoughtfully designed spaces and an atmosphere of inspired hospitality. The Source Hotel is more than a place to stay; it's a destination to discover.

About The Source Hotel Nestled in Denver's vibrant RINo Art District. The Source Hotel is a modern retreat that seamlessly blends industrial character with contemporary elegance as part of a dynamic marketplace featuring artisanal dining, craft beverages, and curated retail. Our hotel offers guests an immersive experience that celebrates creativity, culture, and community. With thoughtfully designed spaces and an atmosphere of inspired hospitality. The Source Hotel is more than a place to stay; it's a destination to discover.

We are looking for our next great team member to join our team.

We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family member

Essential Functions

Host/Hostess

Assist leadership by training, mentoring and influencing The Source Service Standards and steps of service required daily

Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner

Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail

Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution

Punctuating all calls and interactions with friendliness, accuracy, and discretion

Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly

Build relationships with members and guests and communicate and red flags and positive feedback to management to assess

Influence a fun and positive atmosphere by being approachable and professional

Required Skills/Qualifications

Minimum of 1+ years’ experience in a similar role.

Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.

Problem solving skills and bring conflict resolution to any anticipated or current matter

Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment

Strong communication skills and ability to understand and follow written and verbal instructions

Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

Must be able to seize, grasp, turn and hold objects with hands.

Long periods of sitting or standing.

Fast paced movements occasionally required to go from one part of the club to others.

Must be able to understand and communicate clearly with guests, members, and coworkers.

Must be able to reach and handle the computer, keyboard, and desktop items.

Occasionally kneel, bend, crouch and climb as required.

Licenses or Certificates

None.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per Crescent Hotel standards.

Other

Bilingual or multilingual ability helpful.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.