Guest Experience Host - Private Club Front Desk

Invited Clubs; Rockville (MD); On-site; USD 25,000 - 35,000; Full time

Job summary

Invited Clubs in Rockville, MD is seeking a Host to warmly greet and seat members and guests, setting a positive tone for their club experience.

You will maintain Invited service standards, assist with member services, manage a multi-line telephone system, and support the team to deliver the 3-steps of service. A high school diploma is required; prior hospitality experience is a plus. Invited is an Equal Employment Opportunity employer.

Qualifications

• High school diploma or equivalent.
• Experience in service/hospitality is an advantage.
• Experience operating a multi-line telephone system.
• Confidential handling of member information.
• Strong communication and ability to follow instructions.

Responsibilities

• Maintain Invited service standards as outlined in the F&B service training program.
• Greet members/guests by name and provide a warm, welcoming experience.
• Seat members/guests with high-quality service and attention to their needs.
• Converse professionally, staying calm under pressure.
• Assist service staff and uphold Invited standards of service.
• Ensure the host podium is organized and close out the podium at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
• Support employees and contribute to team efforts to deliver the 3-steps of service.
• Notify management of any members/guests complaints immediately and practice effective service recovery.
• Handle last-minute requests and changes from Members/Guests professionally

Skills

Customer service

Telephone system experience

Confidentiality

Communication skills

Education

High school diploma or equivalent

Tools

POS System

Telephone/Tablet

Job description

Invited Clubs in Rockville, MD is seeking a Host to warmly greet and seat members and guests, setting a positive tone for their club experience.

You will maintain Invited service standards, assist with member services, manage a multi-line telephone system, and support the team to deliver the 3-steps of service. A high school diploma is required; prior hospitality experience is a plus. Invited is an Equal Employment Opportunity employer.