Guest Experience Host (Part-Time) – Coworking Community

Fivestone Management, LLC; Willow Park (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Fivestone Management, LLC is seeking a Part-Time Member Experience Host to be the friendly face greeting members and guests in our vibrant coworking environment. You will manage check-ins, guide tours of workspace amenities, and assist with reservations, events, and day-to-day operations to ensure a welcoming, productive atmosphere.

The role blends hospitality with administrative tasks, requiring strong communication, organization, and a proactive service mindset to move visitors toward full

Qualifications

• Experience in hospitality, customer service, front desk or coworking environments preferred.
• Exceptional communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Comfortable using basic office tech, including printers, scheduling apps, and tablets.
• Friendly, proactive, and professional demeanor.

Responsibilities

• Welcome and assist members and visitors with warmth and professionalism.
• Manage check-ins and check-outs, ensuring all visitors are properly registered.
• Handle phone calls and emails, providing helpful information or directing inquiries as needed.
• Process reservations, cancellations, and modifications accurately.
• Keep front desk and shared areas clean, organized, and inviting at all times.
• Lead tours and explain workspace amenities, services, and policies as part of membership sales and event rentals.
• Maintain coffee station cleanliness and stock levels throughout the day.
• Uphold company policies and procedures to deliver high-quality service.
• Assist members with booking conference rooms, printing, Wi‑Fi access, and basic tech needs.
• Collect and relay feedback to help improve the member experience.
• Notify members of mail/package deliveries and assist with food or courier drop-offs.
• Anticipate member needs and provide proactive, thoughtful service.
• Monitor shared areas to ensure cleanliness, functionality, and aesthetic appeal.
• Restock essential items such as printer supplies, key cards, snacks, and coffee bar supplies.
• Promptly report maintenance issues to the appropriate department.
• Open and close the workspace according to the schedule.
• Foster a culture of collaboration, respect, and productivity.
• Support the execution of events, workshops, and networking sessions; some events may take place outside of public operating days/hours but will be scheduled with advance notice.
• Assist with onboarding new members and connecting them with community resources.

Skills

Hospitality exp

Customer service

Front desk

Communication

Organization

Tech literacy

Tools

Printers

Tablets

Scheduling apps

Job description

Fivestone Management, LLC is seeking a Part-Time Member Experience Host to be the friendly face greeting members and guests in our vibrant coworking environment. You will manage check-ins, guide tours of workspace amenities, and assist with reservations, events, and day-to-day operations to ensure a welcoming, productive atmosphere.

The role blends hospitality with administrative tasks, requiring strong communication, organization, and a proactive service mindset to move visitors toward full