Community & Guest Experience Host

Fivestone Management; Town of Texas (WI); On-site; USD 17,000 - 28,000; Part time

Job summary

Fivestone Management invites applications for a Part-Time Member Experience Host. You will be the welcoming heartbeat of our shared workspace, handling check-ins, tours, reservations, and daily operations to ensure a seamless member experience.

Your role blends hospitality with administrative duties, supporting events and member onboarding while maintaining a clean, inviting environment and proactive client service.

Qualifications

• Experience in hospitality, customer service or coworking front desk environments preferred.
• Exceptional communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Comfortable using basic office tech including printers, scheduling apps, and tablets.
• Friendly, proactive, and professional demeanor.

Responsibilities

• Welcome and assist members and visitors with warmth and professionalism.
• Manage check-ins and check-outs with proper registration.
• Handle phone calls and emails, providing information or directing inquiries.
• Process reservations, cancellations, and modifications accurately.
• Keep front desk and shared areas clean, organized, and inviting.
• Lead tours and explain workspace amenities, services, and policies to support membership sales and event rentals.
• Maintain coffee station cleanliness and stock levels.
• Uphold company policies to deliver high-quality service.
• Assist with booking conference rooms, printing, Wi-Fi access, and basic tech needs.
• Collect and relay feedback to improve member experience.
• Notify members of mail/package deliveries and assist with food or courier drop-offs.
• Anticipate member needs and provide proactive service.
• Monitor shared areas for cleanliness and functionality.
• Restock printer supplies, key cards, snacks, and coffee bar items.
• Report maintenance issues to the appropriate department.
• Open and close the workspace according to schedule.
• Foster collaboration, respect, and productivity.
• Support events, workshops, and networking sessions; some may be outside normal hours with notice.
• Assist onboarding new members and connecting them with resources.

Skills

Hospitality

Customer service

Front desk

Communication

Organizational skills

Office tech

Tools

Printers

Scheduling apps

Tablets

Job description

Fivestone Management invites applications for a Part-Time Member Experience Host. You will be the welcoming heartbeat of our shared workspace, handling check-ins, tours, reservations, and daily operations to ensure a seamless member experience.

Your role blends hospitality with administrative duties, supporting events and member onboarding while maintaining a clean, inviting environment and proactive client service.