Guest Experience Host & Park Ambassador

0911 Festival Fun Parks, LLC; Altoona (IA); In loco; USD 17.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible schedule

Free park admission

Exclusive host events

Descrizione del lavoro

Adventureland Park is hiring a Guest Relations Host to deliver outstanding customer service and information to park guests. You will welcome visitors, answer questions, and manage inquiries in a friendly, professional manner.

The role requires effective communication, the ability to handle complaints, and the flexibility to work evenings, weekends, and holidays in a lively theme park environment. Join our team and help create memorable experiences for guests and families.

Competenze

• Must demonstrate outstanding customer service and communication skills.
• Ability to read, write, and speak fluent English; bilingual abilities are a plus.
• Must be 16 years of age or older to comply with state labor laws.

Mansioni

• Deliver exceptional customer service and act as a park ambassador.
• Greet guests warmly and answer general questions about the park.
• Serve as primary contact for inquiries and convey park policies professionally.
• Assist guests with questions and complaints via in‑person, phone, or email.
• Sell tickets and season passes; utilize POS to complete transactions.
• Provide on‑the‑job training to other Guest Experience Hosts.
• Maintain safety, cleanliness, and compliance within role requirements.
• Support other Guest Experience departments as needed.

Conoscenze

Customer service

Communication

Teamwork

Bilingual (English/Spanish)

Strumenti

POS system

Descrizione del lavoro

Adventureland Park is hiring a Guest Relations Host to deliver outstanding customer service and information to park guests. You will welcome visitors, answer questions, and manage inquiries in a friendly, professional manner.

The role requires effective communication, the ability to handle complaints, and the flexibility to work evenings, weekends, and holidays in a lively theme park environment. Join our team and help create memorable experiences for guests and families.