Guest Experience Host — Mascot & Events

Story Land; Lancaster (Lancaster County); On-site; USD 15,000 - 20,000; Part time

Benefits offered by this job

Flexible schedule

Free admission to parks

Exclusive employee events

Job summary

Dutch Wonderland Inn in Lancaster, PA, is seeking a part-time Hospitality Crew team member to engage with guests through meet and greets while leading them in activities. You will provide exceptional customer service in a positive, friendly manner and create memorable experiences for families.

This role requires you to wear a costume, engage with guests actively, and maintain the illusion of the character you represent. Previous acting experience is helpful but not required, and full training will be provided.

Qualifications

• Exceptional customer service skills to engage with guests positively.
• Ability to work in costume with limited visibility.
• Strong verbal and non-verbal communication skills.

Responsibilities

• Delight guests by providing exceptional customer service.
• Proactively engage and entertain guests at events.
• Maintain costumes and adhere to property policies.

Skills

Customer service skills

Communication skills

Teamwork

Education

No education requirements

Job description

Dutch Wonderland Inn in Lancaster, PA, is seeking a part-time Hospitality Crew team member to engage with guests through meet and greets while leading them in activities. You will provide exceptional customer service in a positive, friendly manner and create memorable experiences for families.

This role requires you to wear a costume, engage with guests actively, and maintain the illusion of the character you represent. Previous acting experience is helpful but not required, and full training will be provided.