Host

Auberge Collection; Santa Fe (NM); On-site; USD 21,000 - 28,000; Full time

Job summary

Juniper Bishops Employment LLC is seeking a Restaurant Host for a Santa Fe Auberge Resorts Collection property. The role upholds a welcoming atmosphere from guest arrival to departure, greeting guests, managing check-ins and seating, answering calls, and coordinating with staff to ensure smooth service.

You will maintain station cleanliness, assist with station charts, stay informed about hotel services and local attractions to answer questions, and resolve issues promptly.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Fluent English communication and writing.
• Able to obtain state and local certifications (food handler/alcohol) as applicable.

Responsibilities

• Greet guests, handle check-ins and seating with courtesy.
• Answer phones, take reservations, take in-room dining orders, and record in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements and avoid overbooking.
• Assist with station charts, assign stations, and guide servers in optimal table setup.
• Maintain cleanliness, sanitation, and organization of the host station and work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests in reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with hotel services and local attractions to respond to inquiries.
• Collaborate with Food and Beverage Management to set a positive restaurant tone.

Skills

Customer service

Hospitality

Communication skills

English fluency

Job description

Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.

Job Description

The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high‑end setting.
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
• Must be of minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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