Guest Experience Host: Greeter & Desk Attendant

Lucky Strike Entertainment; Santa Clara (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Free Bowling!

$1 Arcade Play

20% off Events

50% off Food & Beverages

Job summary

Lucky Strike Entertainment is seeking a friendly Greeter/Counter Desk Attendant in California to welcome guests, answer phones, and manage the check-in process for leagues and events.

You will operate the POS and central panel, assist guests with basic bowling instructions, track lane availability, and ring sales while following cash control procedures. This role includes perks like free bowling and staff discounts.

Qualifications

• HS Diploma or equivalent restaurant/hospitality experience (Optional)
• Proven success in school/previous job experience
• Excellent telephone etiquette
• Must meet the minimum age required by state law to serve alcohol

Responsibilities

• Be friendly and inviting to our guests in person and over the phone
• Manage the waitlist
• Track availability and assign lanes, shoes & other equipment
• Prepare for leagues
• Ring sales at the counter and follow our cash control procedures
• Promptly notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues
• Assist our guests with basic bowling instruction (no, you don’t need to show them your trick shots, just the essentials)
• Operate our POS system, central panel, computers, and P/A system

Skills

Customer service

Telephone etiquette

Communication

Team player

Education

HS Diploma or equivalent

Tools

POS system

Cash handling

Job description

Lucky Strike Entertainment is seeking a friendly Greeter/Counter Desk Attendant in California to welcome guests, answer phones, and manage the check-in process for leagues and events.

You will operate the POS and central panel, assist guests with basic bowling instructions, track lane availability, and ring sales while following cash control procedures. This role includes perks like free bowling and staff discounts.