Guest Experience Host — Full-Time, Open Availability

Olde Naples Hotel; Naples (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Olde Naples Hotel is seeking a Host/Hostess to warmly greet guests, manage reservations, and seat parties in a timely, courteous manner. The role emphasizes friendly conversation, accurate message taking, and smooth coordination with staff to optimize seating during busy periods.

Open availability Monday through Sunday is required for this full-time position. Benefits are provided, and the hotel offers discounts and meal perks as part of its team program.

Qualifications

• High School Diploma/GED is a plus but not required.
• Previous experience is a plus.
• Must have courteous phone skills and the ability to take accurate messages.

Responsibilities

• Greet guests in a friendly and inviting manner.
• Take reservations using the restaurant reservation system.
• Seat guests promptly and engage in friendly conversation.
• Manage restaurant waiting list during peak times and set waiting times.
• Monitor table availability and inventory.
• Thank guests and invite them to return.
• Communicate with wait staff and supervisors about table availability.
• Report complaints or compliments to supervisor.
• Follow company policy and wear the provided uniform.

Skills

Courteous phone skills

Message taking accuracy

Customer service experience

Education

High school diploma or GED

Job description

Olde Naples Hotel is seeking a Host/Hostess to warmly greet guests, manage reservations, and seat parties in a timely, courteous manner. The role emphasizes friendly conversation, accurate message taking, and smooth coordination with staff to optimize seating during busy periods.

Open availability Monday through Sunday is required for this full-time position. Benefits are provided, and the hotel offers discounts and meal perks as part of its team program.