Guest Experience Host — Front of House

Cowboy San Juan (SJC); San Juan Capistrano (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Nick's in San Juan Capistrano is seeking a friendly Greeter to warmly welcome guests, manage reservations and the waitlist, and help keep the front door running smoothly during busy nights.

You will seat guests, provide menus, introduce them to their server, answer questions about the restaurant, and coordinate seating with management and servers. Experience in hospitality is preferred, with a strong emphasis on customer service and reliability.

Qualifications

• Prior restaurant or hospitality experience (preferred).
• Warm, friendly personality and excellent people skills.
• Strong organization and multitasking skills.
• Ability to stay calm and positive during busy shifts.
• Good communication skills, in person and on the phone.

Responsibilities

• Welcome every guest with a warm, genuine greeting and a friendly goodbye.
• Manage reservations and the waitlist accurately, including special occasions and guest requests.
• Seat guests, provide menus, and introduce them to their server.
• Answer phone calls and guest questions about the restaurant, menu, and reservations.
• Work with management to plan seating and balance sections among servers.
• Keep the host stand, entrance, and menus clean, organized, and guest-ready.
• Keep track of host stand supplies and notify management when items run low.
• Share guest requests and special needs with servers and management.
• Complete all side work before the end of your shift.
• Be a great teammate by helping Servers, Server Assistants, and Managers if needed.
• Take direction from management.
• Follow all company policies, grooming and appearance standards.
• Show up on time and ready for every shift with a positive attitude.
• Stay flexible when schedules change based on the restaurant's needs.

Skills

Hospitality experience

People skills

Organization

Multitasking

Calm under pressure

Communication

Job description

Nick's in San Juan Capistrano is seeking a friendly Greeter to warmly welcome guests, manage reservations and the waitlist, and help keep the front door running smoothly during busy nights.

You will seat guests, provide menus, introduce them to their server, answer questions about the restaurant, and coordinate seating with management and servers. Experience in hospitality is preferred, with a strong emphasis on customer service and reliability.