Guest Experience Host – Front of House

Hei Hotels Inc.; Fort Lauderdale (FL); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free employee lunches

Free parking

Performance incentives (TripAdvisor/G2

401(k) with matching

Job summary

The Westin Fort Lauderdale Beach Resort, part of HEI Hotels and Resorts, is seeking a friendly host/hostess to create memorable guest experiences. You will greet guests, seat them, and present menus as the first impression of the dining experience.

This role emphasizes guest service, teamwork, and reliability in a fast-paced environment; we offer competitive benefits and opportunities within a diverse, inclusive workplace.

Qualifications

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Guest greetings

Menu knowledge

Logbook accuracy

Reservations handling

Customer service

Job description

The Westin Fort Lauderdale Beach Resort, part of HEI Hotels and Resorts, is seeking a friendly host/hostess to create memorable guest experiences. You will greet guests, seat them, and present menus as the first impression of the dining experience.

This role emphasizes guest service, teamwork, and reliability in a fast-paced environment; we offer competitive benefits and opportunities within a diverse, inclusive workplace.