Host - Café Robey (Wicker Park)

Spearhead Hospitality, LLC; Chicago (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

The Robey Hotel in Chicago (part of Spearhead Hospitality, LLC) seeks a reservations specialist to manage our reservations platform, answer phone inquiries, and coordinate seating for all parties. This role requires weekend and evening night availability and a strong commitment to guest service.

You will be the first point of contact for guests, requiring professionalism, effective communication, and the ability to stay calm under pressure during busy periods. Source: Hospitality Online.

Qualifications

• Must have basic knowledge of guest service principles and how to handle reservations.
• Ability to read and interpret reservation guidelines and SOPs.
• Professional appearance and sense of urgency in guest interactions.

Responsibilities

• Maintain reservations platform and answer phone reservations.
• Manage seating flow for all parties within the space.
• Serve as first point of contact for guests and escalate issues to management when needed.
• Provide an elevated level of customer service and ensure guest safety and satisfaction.

Skills

Customer service

Reservations management

Communication

Guest relations

Job description

***THIS ROLE IS LOCATED at one of our Portfolio locations***

The Robey Hotel

2018 W. North Avenue

Chicago, IL

https://www.therobey.com/

We are looking for those who deliver attentive service and strong leadership skills. You'll need an ability to create a motivating work environment, have a strong passion for excellence, and quality guest service. This position is in charge of maintaining our reservations platform, answering phone reservations, and the flow of seating for all parties within our space. Most importantly you will be the first point of contact for all of our guests!

Weekends and Evening nights are required

Duties & Responsibilities:

• Professional in all situations; think critically as need in situations that arise
• Follow all venue security procedure, SOP’s and protocol as designated
• Report any guest complaints or escalated situations to management immediately
• Provide an elevated level of customer service to all guests
• Ensure safety of all staff and guests. Report any unsafe conditions immediately
• Be a good listener and communicator
• Focus on customer service and experience
• Calm under stress; thinks quickly before acting
• Control emotion in potentially volatile situations
• Knowledgeable of the procedures at each post/position and stays fixed as required
• Maintains control of access and club entry lines (if at front door)
• ID Verification for legal age prior to admission (if at front door)
• Verify prior to entry that the person is not overly intoxicated (if at front door)
• Enforce dress code under the discretion of management (if at front door)
• Direct communication with management at all times
• Access and egress control and fire safety duties
• Monitor guest behavior and level of intoxication, use of BASSETT certification
• Walks out guests as directed by security leadership and management
• Duties as assigned

Skills:
Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.

1. Available to work opening & closing shifts, holidays and long shifts if necessary. Must be able to work Weekends and able to work AM/PM shift flexibility
2. Must be able to deal with guests in a professional manner, maintain a professional appearance and have a strong sense of urgency.
3. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
4. Ability to speak effectively before groups of customers or employees of organization
5. Must be able to communicate well with co-workers and management.
6. Ability to stand for hours at a times; grasping, standing, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
7. The ability to operate a dishwashing machine, careful dishware handling and floor maintenance is expected

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE WITH REGARD TO RACE, SEX, SEXUAL ORIENTATION, SEXUAL PREFERENCE, COLOR, NATIONAL ORIGIN, CITIZENSHIP, HANDICAP OR DISABILITY, AGE, VETERAN STATUS, MARITAL STATUS, PREGNANCY OR PREGNANCY RELATED MEDICAL CONDITIONS, OR ANY OTHER CATEGORY PROTECTED BY LAW IN REGARD TO ANY EMPLOYMENT DECISIONS

Source: Hospitality Online