Guest Experience Host – Front Desk & In‑Room Service

Hotel 48LEX New York; New York (NY); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Resumo da oferta

Hotel 48LEX New York seeks an upbeat Host to deliver personalized, attentive service throughout guests' stays. You will greet and check in guests, manage requests, and coordinate with rooms, dining, and concierge teams to ensure memorable experiences.

The role emphasizes strong communication, multitasking, and a guest-first attitude in a fast-paced luxury environment. Prior hospitality or customer service experience is valued, with full-time hours on-site in New York City.

Qualificações

• Greet, register, and assign rooms to guests.
• Verify customers' credit and establish payment method.
• Assist with external reservations for dining, entertainment, and transportation.
• Balance accounts and handle cash or card transactions.
• Answer phones and respond to guest requests and inquiries.
• Maintain communication using the PMS system.

Responsabilidades

• Provide personalized guest service and anticipate needs.
• Serve in-room dining upon request and ensure guest satisfaction.
• Protect guests' valuables by using hotel safes and secure procedures.
• Maintain safety standards and follow hotel policies.
• Assist with private lounge hosting as required.
• Support team to improve guest satisfaction scores.

Conhecimentos

Customer service

Multi-tasking

Positive attitude

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

Hotel 48LEX New York seeks an upbeat Host to deliver personalized, attentive service throughout guests' stays. You will greet and check in guests, manage requests, and coordinate with rooms, dining, and concierge teams to ensure memorable experiences.

The role emphasizes strong communication, multitasking, and a guest-first attitude in a fast-paced luxury environment. Prior hospitality or customer service experience is valued, with full-time hours on-site in New York City.