Guest Experience Host – Front Desk

Hyatt Hotels Corporation; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 27,000 - 38,000; Full time

Job summary

Hyatt Hotels Corporation in Philadelphia seeks a friendly Host to greet guests, manage check-ins, and deliver warm, efficient service. You will handle registrations, assist with luggage, and coordinate with other departments to ensure a seamless stay.

The ideal candidate will have strong communication, empathy, and the ability to stay composed during busy periods. A flexible schedule including weekends and holidays is required; Opera knowledge is preferred.

Qualifications

• Front desk or customer service experience.
• Professional presentation and appearance.
• Ability to stand for long periods and work a flexible schedule.
• Basic computer systems knowledge.

Responsibilities

• Display empathy and demonstrate listening skills in all interactions.
• Manage the registration process to confirm guest information and issue room keys.
• Tailor interactions based on guests’ needs and data.
• Understand hotel room inventory to allocate based on availability.
• Provide recognition to Hyatt loyalty program members.
• Respond accurately to inquiries with knowledge of hotel features.
• Handle guest issues with care and recover service when needed.
• Perform general cashiering tasks and collaborate with other departments.
• End-of-day reconciliation and pass down details for the next shift.

Skills

Communication skills

Detail oriented

Tech savvy

Cashiering basics

Tools

Opera

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Centric team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

A Host is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Host also plays the important role of ensuring that the departure motivates guests to come back to the hotel at the earliest opportunity.

Hosts should possess strong communication skills, be detail oriented, comfortable with technology, confident in basic financial transactions, maintain professional composure during high stress situations & leading with a smile

Shifts will require weekends and holidays with guaranteed two days off during the week. Times of shift to be flex between 1 st and 2 nd shift with priority need shift of Sunday 1 st Shift . If you are unable to work Sunday please do not apply. Estimated schedule to include 9am on Sundays, Off Days – Monday & Tuesday, 3pm shifts on Wednesday – Friday & 11am on Saturday. *Schedules are subject to shift given requests off & business demands but overall remain the same.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Responsibilities include:

Display empathy and demonstrate listening skills in all interactions

Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance

Tailor interactions based on guests’ needs and available data

Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences

Provide appropriate recognition to members of Hyatt’s loyalty program

Respond accurately to inquiries and offer knowledge of the hotel features/general information

Approach guest issues with compassion and recover service as appropriate

General cashiering skills

Work collaboratively and effectively with other hotel departments

End of Day reconciliation and business close reports

Partner with overnight security and engineering should any guest issues arise

Provide detailed pass down for the next shift

The ideal candidate will have previous front desk, customer service experience and professional presentation

Excellent interpersonal, organizational and communication skills

Basic computer systems knowledge

Opera knowledge preferred

Ability to stand for long periods of time

Fulfill a flexible schedule to include afternoon, evening, weekend & holiday shifts.

Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best

Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!

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