Guest Experience Host — Fine Dining & Live Music

City Winery Boston; Boston (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

City Winery Boston is seeking a Restaurant Host to deliver consistently exceptional guest experiences. You will greet guests, escort them to seats, and manage inquiries and reservations with a focus on hospitality and accurate wait times.

You will maintain clean dining areas, support in opening/closing tasks, and coordinate with teams to ensure smooth service during busy periods. Flexibility across shifts is required.

Qualifications

• 1+ years’ experience as a Host in a fast-paced, high-volume service environment or equivalent experience.
• Strong work ethic and exceptional guest service skills.
• Ability to deliver high-quality guest experiences and greet guests warmly.

Responsibilities

• Greet guests entering and departing the venue and provide a welcoming first impression.
• Escort guests to seats and arrange seating based on floor plan to optimize service.
• Handle inquiries and reservations; direct calls to appropriate departments or take messages.
• Maintain tidy, safe dining areas and assist with setup, service, and breakdown.
• Manage reservations/seating using designated system and provide accurate wait times.
• Assist with opening/closing tasks and communicate guest inquiries to relevant teams.
• Rotate seating between stations to balance workloads for waitstaff and maintain brand standards.

Skills

Guest service

POS proficiency

Communication

Team player

Tools

POS system

Job description

City Winery Boston is seeking a Restaurant Host to deliver consistently exceptional guest experiences. You will greet guests, escort them to seats, and manage inquiries and reservations with a focus on hospitality and accurate wait times.

You will maintain clean dining areas, support in opening/closing tasks, and coordinate with teams to ensure smooth service during busy periods. Flexibility across shifts is required.