Host

City Winery Boston; Boston (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

City Winery Boston is seeking a Restaurant Host to deliver consistently exceptional guest experiences. You will greet guests, escort them to seats, and manage inquiries and reservations with a focus on hospitality and accurate wait times.

You will maintain clean dining areas, support in opening/closing tasks, and coordinate with teams to ensure smooth service during busy periods. Flexibility across shifts is required.

Qualifications

• 1+ years’ experience as a Host in a fast-paced, high-volume service environment or equivalent experience.
• Strong work ethic and exceptional guest service skills.
• Ability to deliver high-quality guest experiences and greet guests warmly.

Responsibilities

• Greet guests entering and departing the venue and provide a welcoming first impression.
• Escort guests to seats and arrange seating based on floor plan to optimize service.
• Handle inquiries and reservations; direct calls to appropriate departments or take messages.
• Maintain tidy, safe dining areas and assist with setup, service, and breakdown.
• Manage reservations/seating using designated system and provide accurate wait times.
• Assist with opening/closing tasks and communicate guest inquiries to relevant teams.
• Rotate seating between stations to balance workloads for waitstaff and maintain brand standards.

Skills

Guest service

POS proficiency

Communication

Team player

Tools

POS system

Job description

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Position Summary

Restaurant Hosts are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point of contact throughout the guest experience and is responsible for greeting guests while entering and departing the location, handling inquiries and reservations, and supporting in other areas of the operation as needed.

Overview of Responsibilities

• Provide positive guest experience including greeting, conversing with, and thanking departing guests
• Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
• Accommodate guest requests while seeking management approval when appropriate
• Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
• Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
• Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries
• Maintain all reservations/seating through designated system
• Provide guests with accurate wait time estimates during busy periods
• Perform necessary opening/closing tasks
• Rotate seating between different stations to ensure even workloads for waitstaff
• Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
• Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
• Maintain organized, clean, and safe work areas always
• Attend training, tastings, meetings, as needed
• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
• Perform all other reasonably assigned duties

Minimum Qualifications

• 1+ years’ experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
• Strong work ethic, team player, and exceptional guest service skills
• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
• Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
• Aptitude to resolve problems
• Ability to execute professional guest service experience
• Ability to handle all guests with composure and hospitality
• Polished presentation
• Ability to work both independently and in a team environment
• Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.