Host

KPOT | Springfield; West Springfield (MA); On-site; USD 21,000 - 29,000; Part time

Job summary

KPOT Korean BBQ & Hot Pot in West Springfield, MA is seeking a friendly Host to be the first and last impression for guests. You will greet guests, manage wait times, seat guests, and assist with initial drink orders to ensure a smooth, welcoming dining experience in a fast-paced restaurant.

No prior restaurant experience is required, but strong communication and a passion for delivering world-class service are essential.

Qualifications

• Excellent communication and guest service skills.
• Ability to multitask in a fast-paced environment.
• Friendly, personable demeanor with a positive attitude.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Seat guests and provide menus; assist servers with initial drink orders.
• Manage waitlists and provide accurate estimated wait times.
• Answer questions about the menu, hours, pricing, and promotions.
• Handle phone inquiries professionally and direct to the appropriate team member.
• Maintain front-of-house cleanliness and stock front desk materials.
• Thank guests and invite them to return, observing guest concerns and relaying to management.

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

As a Host at KPOT Korean BBQ & Hot Pot, you are the first and last impression for our guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.
• Provide guests with accurate wait times and manage waitlists.
• Seat guests, provide them with menus and occasionally assist servers with initial drink orders.
• Answer guest questions regarding the menu and KPOT brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Clean and organize the front-of-house and host station.
• Thank guests as they leave and invite them to return.
• Inform management of large parties, special requests, or guest concerns.
• Answer phones professionally and courteously.
• Handle to-go inquiries or direct them to the appropriate team member.
• Ensure business cards, beverage menus, and other paper goods are clean and stocked.
• Monitor restrooms periodically and notify management of any issues.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Additional responsibilities as assigned.

Requirements:

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• Prior restaurant experience is not necessary but preferred.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Ability to stand for extended periods.
• Push, pull up, or lift up to 50 lbs.
• Occasional kneeling.
• Comfortable working around grills and hot cooking surfaces.