Host

Kpot; West Springfield (MA); On-site; USD 19,000 - 25,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot is seeking a friendly Host to welcome guests, manage waitlists, seat parties, and provide menus and menu guidance in a fast-paced dining environment. You’ll assist with drink orders and help maintain a smooth flow at the front of house.

The ideal candidate communicates well, stays energetic, and delivers world-class hospitality. Previous restaurant experience is a plus, but not required, and flexible scheduling including evenings and weekends is expected.

Qualifications

• Previous restaurant experience is not required but preferred.
• Excellent verbal and non-verbal communication.
• Strong hospitality mindset and guest service focus.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Provide accurate wait times and manage waitlists.
• Seat guests and provide menus, assist with initial drink orders.
• Answer guests' questions about the menu and KPOT brand.
• Share menu details, pricing, hours, promotions, and policies.
• Assist with light side work and opening/closing tasks.
• Monitor table turnover and note occupancy and cleanliness.
• Keep front-of-house and host station clean and organized.
• Thank guests and invite them to return.

Skills

Customer service

Communication

Teamwork

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

As a Host at KPOT Korean BBQ & Hot Pot, you are the first and last impression for our guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.
• Provide guests with accurate wait times and manage waitlists.
• Seat guests, provide them with menus and occasionally assist servers with initial drink orders.
• Answer guest questions regarding the menu and KPOT brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Clean and organize the front-of-house and host station.
• Thank guests as they leave and invite them to return.
• Inform management of large parties, special requests, or guest concerns.
• Answer phones professionally and courteously.
• Handle to-go inquiries or direct them to the appropriate team member.
• Ensure business cards, beverage menus, and other paper goods are clean and stocked.
• Monitor restrooms periodically and notify management of any issues.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Additional responsibilities as assigned.

Requirements:

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• Prior restaurant experience is not necessary but preferred.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Ability to stand for extended periods.
• Push, pull up, or lift up to 50 lbs.
• Occasional kneeling.
• Comfortable working around grills and hot cooking surfaces.