Guest Experience Host — Fast-Paced Casino Dining

Hollywood Casino at Greektown; Detroit (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

PENN Entertainment's Hollywood Casino at Greektown in Detroit is seeking a Host/Hostess to seat guests promptly and warmly, balancing tables across the lounge and ensuring smooth service.

You will greet guests, answer phones, assist guests, handle initial concerns, and maintain a safe, welcoming environment. English communication and basic math are essential; experience in guest service highly valued.

Qualifications

• Experience providing friendly guest service in a fast-paced environment.
• Ability to read, write, and communicate verbally in English.
• Ability to perform basic math.

Responsibilities

• Greet and seat restaurant guests promptly and kindly.
• Answer phones and direct calls appropriately.
• Ensure guests are attended in each area and assist as needed.
• Handle initial guest complaints and inform manager on duty.
• Maintain a safe environment for staff and guests.
• Stay updated on casino events and hours of operation.

Skills

Customer service

Communication

English proficiency

Job description

PENN Entertainment's Hollywood Casino at Greektown in Detroit is seeking a Host/Hostess to seat guests promptly and warmly, balancing tables across the lounge and ensuring smooth service.

You will greet guests, answer phones, assist guests, handle initial concerns, and maintain a safe, welcoming environment. English communication and basic math are essential; experience in guest service highly valued.