Guest Experience Host — Energetic Service Champion

Steak 'n Shake Cleveland; Cleveland (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Flexible Scheduling

Meal Discounts

Bitcoin Bonus up to 21 cents/hour

Paid Training

Tip Sharing

Next Day Pay

Job summary

Steak ’n Shake is seeking a Hospitality Host to warmly greet guests, engage with customers, and support a high-energy service environment. You’ll be part of a team that delivers genuine hospitality, helps guests feel valued, and contributes to a memorable dining experience.

Responsibilities include taking orders, assisting guests with kiosk ordering, and maintaining a clean, welcoming dining area. A positive attitude and strong teamwork are essential for success in this role.

Qualifications

• Excellent customer service mindset.
• Positive, cheerful attitude.
• Team player with strong interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Flexible availability for shifts.
• Physical ability to stand for long periods and lift up to 50 lbs.

Responsibilities

• Greet guests with a genuine smile and warm welcome.
• Engage with guests and take orders accurately (including kiosk assistance).
• Maintain a friendly, energetic atmosphere and assist team to keep service fast and courteous.
• Uphold brand standards for cleanliness, safety, and dress code.
• Provide high-quality guest experience and build guest connections.

Job description

Steak ’n Shake is seeking a Hospitality Host to warmly greet guests, engage with customers, and support a high-energy service environment. You’ll be part of a team that delivers genuine hospitality, helps guests feel valued, and contributes to a memorable dining experience.

Responsibilities include taking orders, assisting guests with kiosk ordering, and maintaining a clean, welcoming dining area. A positive attitude and strong teamwork are essential for success in this role.