Guest Experience Host: Create Magical Moments

Merlin Entertainments; Somerville (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Merlin Magic Pass

Recognition & Rewards

401(k) Savings Plan

Tuition Assistance

Growth & Development

Job summary

The Guest Experience Host at LEGO Discovery Center Boston is a friendly, energetic role focused on delivering magical guest moments. This position is open to individuals aged 17+, with a strong emphasis on customer service, safety, and keeping the attraction welcoming.

You’ll interact with guests, help manage lines, maintain clean public areas, and follow opening and closing procedures. If you enjoy connecting with people and bringing joy to families, this team offers growth opportunities within

Qualifications

• 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus.
• Fun, dynamic, and friendly personality that lights up the room.
• Great communication, listening, and people-boosting skills.
• Self-motivated and ready to shine—solo or with the team.
• Flexible Scheduling - weekday availability preferred!

Responsibilities

• Bring big energy—enthusiastic, assertive, and always showing off those Merlin Values!
• Seek out guest interactions and spread nonstop fun vibes.
• Keep long lines safe, smooth, and stress-free for guests.
• Keep public areas clean, tidy, and fully stocked for an awesome first impression.
• Follow all opening and closing procedures to keep the attraction running like magic!

Skills

Customer service

Communication

Listening

People skills

Flexibility

Job description

The Guest Experience Host at LEGO Discovery Center Boston is a friendly, energetic role focused on delivering magical guest moments. This position is open to individuals aged 17+, with a strong emphasis on customer service, safety, and keeping the attraction welcoming.

You’ll interact with guests, help manage lines, maintain clean public areas, and follow opening and closing procedures. If you enjoy connecting with people and bringing joy to families, this team offers growth opportunities within