Guest Experience Host

Merlin Entertainments; Somerville (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Merlin Magic Pass

Recognition & Rewards

401(k) Savings Plan

Tuition Assistance

Growth & Development

Job summary

The Guest Experience Host at LEGO Discovery Center Boston is a friendly, energetic role focused on delivering magical guest moments. This position is open to individuals aged 17+, with a strong emphasis on customer service, safety, and keeping the attraction welcoming.

You’ll interact with guests, help manage lines, maintain clean public areas, and follow opening and closing procedures. If you enjoy connecting with people and bringing joy to families, this team offers growth opportunities within

Qualifications

• 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus.
• Fun, dynamic, and friendly personality that lights up the room.
• Great communication, listening, and people-boosting skills.
• Self-motivated and ready to shine—solo or with the team.
• Flexible Scheduling - weekday availability preferred!

Responsibilities

• Bring big energy—enthusiastic, assertive, and always showing off those Merlin Values!
• Seek out guest interactions and spread nonstop fun vibes.
• Keep long lines safe, smooth, and stress-free for guests.
• Keep public areas clean, tidy, and fully stocked for an awesome first impression.
• Follow all opening and closing procedures to keep the attraction running like magic!

Skills

Customer service

Communication

Listening

People skills

Flexibility

Job description

Guest Experience Host - Lego Discovery Center Boston

Candidates in this role must be 17 years of age or older.

Got the magic to create unforgettable, joy-filled moments?

Want to spread smiles, spark laughter, and make every day feel like an adventure?

Join Team Lego and help create amazing memories for guests around the world!

We’re looking for fun-loving, energetic superstars to join our Operations Team!

Responsibilities

• Bring big energy—enthusiastic, assertive, and always showing off those Merlin Values!
• Seek out guest interactions and spread nonstop fun vibes.
• Keep long lines safe, smooth, and stress-free for guests.
• Keep public areas clean, tidy, and fully stocked for an awesome first impression.
• Follow all opening and closing procedures to keep the attraction running like magic!

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

About You

• 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus !
• Fun, dynamic, and friendly personality that lights up the room.
• Great communication, listening, and people-boosting skills.
• Self-motivated and ready to shine—solo or with the team.
• Flexible Scheduling - weekday availability preferred!

Benefits

The Perks of the Magic

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Workplace- Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required