Guest Experience Host & Cashier — Flexible Hours

Hunter Super Techs - TurnPoint; Bancroft (CA); On-site; USD 37,000 - 46,000; Full time

Job summary

Black Bear Diners in Walnut Creek, CA, is seeking a Server Support Team member responsible for ensuring guests have a positive and friendly dining experience. Responsibilities include greeting guests, seating, taking orders for dine-in and take-out, maintaining clean dining areas, and coordinating with servers to ensure smooth service flows.

Ideal candidates are patient, enthusiastic, and able to stay calm under pressure, with strong multi-tasking skills and a commitment to courteous customer

Qualifications

• Accommodate special seating requests for guests whenever possible.
• Greet all arriving guests warmly and promptly.
• Seat guest guests based on guest preferences and balancing of customer flow in service stations.
• When immediate seating is limited, record guest names and number of people in party.
• Provide guests with estimated waiting time.
• Call out name and number of party when tables become available.
• Upon seating, offer guests a menu.
• Inspect table for proper presentation and completeness.
• Relay messages to servers as needed.
• Maintain clean entrance, lobby, dining room, and restrooms.
• Assist servers in maintaining and stocking service stations.
• Transport bus tubs with dirty dishes to dish room if dish machine if needed.
• Clean and reset tables promptly.
• Clean chairs, booths, and surrounding carpet.
• Take food and beverage orders from guests requesting take out service, enter orders in our point-of-sale system.
• Process payments correctly and efficiently. Close checks.
• Thank guests for their visit and invite them to return.
• Perform side work at the start and end of each shift as assigned.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Responsibilities

• Ensure guests have a positive and friendly experience as a Server Support Team member.
• Support servers by maintaining clean service areas and assisting with guest seating and table turnover.
• Deliver accurate orders and assist with take-out transactions as needed.
• Maintain professional appearance and adhere to uniform standards.
• Assist in opening/closing duties and adapt to staffing needs as required.

Skills

Patience

Good Sense of Humor

Enthusiastic

Ability to remain calm under pressure

Ability to multi-task

Job description

Black Bear Diners in Walnut Creek, CA, is seeking a Server Support Team member responsible for ensuring guests have a positive and friendly dining experience. Responsibilities include greeting guests, seating, taking orders for dine-in and take-out, maintaining clean dining areas, and coordinating with servers to ensure smooth service flows.

Ideal candidates are patient, enthusiastic, and able to stay calm under pressure, with strong multi-tasking skills and a commitment to courteous customer