Guest Experience Host & Cashier

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 28,000 - 36,000; Full time

Job summary

Arizona Charlie's, LLC is seeking a Host/Cashier to be the first point of contact for guests, managing seating, answering inquiries, and handling transactions accurately. You will set a welcoming tone, ensure an organized dining area, and support a smooth operation aligned with company standards.

The role requires customer service skills, effective communication, and the ability to use a POS system in a fast-paced environment. High school diploma preferred; 18+ and work cards may be required.

Qualifications

• 6 months of experience in a full-service dining venue preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Greet guests with a warm welcome and promptly escort them to their seats.
• Accurately manage assigned bank, obtain change as needed, and notify surveillance when transporting funds.
• Answer phones professionally, assist with guest inquiries, and handle complaints when Manager on Duty is unavailable.
• Maintain thorough knowledge of menu items, specials, and POS/manual transaction systems.
• Assist guests with information regarding hotel services, features, and local attractions.
• Ensure cleanliness and readiness of the entrance, tables, menus, and stations; report and correct deficiencies.
• Recognize and accommodate VIP arrivals and special requests
• Provide friendly departing remarks and invite guests to return
• Demonstrate sound judgment under pressure and strong organizational skills
• Maintain confidentiality of guest information and company data
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Skills

Customer service

Teamwork

Communication

Attention to detail

Computer literacy

Education

High school diploma or equivalent

Job description

Arizona Charlie's, LLC is seeking a Host/Cashier to be the first point of contact for guests, managing seating, answering inquiries, and handling transactions accurately. You will set a welcoming tone, ensure an organized dining area, and support a smooth operation aligned with company standards.

The role requires customer service skills, effective communication, and the ability to use a POS system in a fast-paced environment. High school diploma preferred; 18+ and work cards may be required.