Guest Experience Host & Cashier

Davidson Hospitality Group; Cincinnati (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hyatt Regency Cincinnati, managed by Davidson Hospitality Group, is seeking a Greeter/Cashier in downtown Cincinnati, OH. The role focuses on greeting guests, handling cashier duties, and delivering exemplary service to ensure a smooth check-in/out process.

Ideal candidates will have strong customer service and communication skills, fluency in English, and the ability to multitask in a fast-paced hospitality setting. Flexible scheduling, including weekends and holidays, is required.

Qualifications

• Customer service experience is required.
• Strong communication skills and fluency in English.
• Ability to greet guests warmly and assist with inquiries.
• Experience with cash handling and POS is preferred.
• High school diploma or equivalent required.

Responsibilities

• Welcome guests with a warm and friendly demeanor, creating a positive and inviting atmosphere
• Provide exceptional customer service, answering inquiries, and assisting guests with their needs
• Efficiently handle cash transactions, ensuring accuracy and compliance with company procedures
• Maintain a clean and organized work area, including the cashier station and lobby
• Collaborate with other departments to ensure seamless guest experiences
• Offer suggestions and recommendations for nearby attractions, dining options, and activities
• Demonstrate a proactive approach in resolving guest issues or concerns
• Uphold the hotel's brand standards and contribute to a positive team culture

Skills

Excellent customer service

Strong communication

English fluency

Education

High School diploma or equivalent

Tools

Cash handling

Point-of-sale systems

Job description

Hyatt Regency Cincinnati, managed by Davidson Hospitality Group, is seeking a Greeter/Cashier in downtown Cincinnati, OH. The role focuses on greeting guests, handling cashier duties, and delivering exemplary service to ensure a smooth check-in/out process.

Ideal candidates will have strong customer service and communication skills, fluency in English, and the ability to multitask in a fast-paced hospitality setting. Flexible scheduling, including weekends and holidays, is required.