Guest Experience Host & Busser

La Playa Hotel; Carmel-by-the-Sea (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

La Playa Hotel in Carmel-by-the-Sea seeks a dynamic front desk associate to be the heartbeat of Bud’s and the hotel’s guest experience. You will greet guests, manage reservations, and coordinate with team members to create memorable stays.

This role requires warmth, strong communication, and the ability to multitask across lobby, lounge, and events. Expect to deliver hospitality excellence with polished, proactive service, handling guest requests with care from check-in to check-out.

Qualifications

• Greet guests and assist with check-in/check-out.
• Manage reservations and seating where applicable.
• Coordinate with team to ensure smooth guest experiences.
• Maintain professional, friendly demeanor during high-traffic periods.
• Communicate effectively across departments to fulfill guest requests.

Responsibilities

• Welcome guests with warmth and professionalism.
• Handle reservations and guest inquiries promptly and accurately.
• Collaborate with food & beverage teams to ensure seamless service.
• Maintain lobby and front desk areas in a polished state.
• Support events and special requests with a calm, organized approach.

Skills

Guest services

Communication

Multitasking

Hospitality

Education

High school diploma or equivalent

Tools

Reservation systems (e.g., Opera)

Job description

La Playa Hotel in Carmel-by-the-Sea seeks a dynamic front desk associate to be the heartbeat of Bud’s and the hotel’s guest experience. You will greet guests, manage reservations, and coordinate with team members to create memorable stays.

This role requires warmth, strong communication, and the ability to multitask across lobby, lounge, and events. Expect to deliver hospitality excellence with polished, proactive service, handling guest requests with care from check-in to check-out.