Front Desk Agent

Marc & Rose Hospitality; Carmel-by-the-Sea (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

La Playa Hotel in Carmel-by-the-Sea invites applications for a guest services professional at the front desk, focusing on a seamless check-in experience and accurate guest transactions at our beachfront retreat.

We value hospitality, strong communication, quick decision-making that prioritizes guest satisfaction, and a polished professional demeanor. Join a team dedicated to genuine hospitality, respect, and teamwork at a four-diamond property.

Qualifications

• Experience in vibrant guest engagements.
• Strong communication and professional demeanor.
• Decision-making prioritizes guest contentment.

Responsibilities

• Perfect the art of creating lasting first impressions through seamless and inviting registration procedures.
• Become the beacon of trust, managing transactions with integrity and precision.
• Extend a welcome so genuine, guests will feel as though they have arrived at a luxurious beachfront retreat of a dear friend.
• Handle guest inquiries swiftly and adeptly, ensuring every interaction is a symphony of efficiency.
• Elevate our service by integrating top-tier standards into every smile and solution offered.

Skills

Guest service

Communication

Problem solving

Teamwork

Tools

POS system

Cash handling

Job description

Experience the Essence of La Playa

Indulge in a career that transcends the ordinary, immersed in the breathtaking allure of Carmel by the Sea. La Playa Hotel beckons you to a realm where each day is a masterpiece, where your service is as captivating as the surroundings.

Why Us?

• Embark on a journey within a prestigious four-diamond haven renowned for its unwavering commitment to genuine hospitality.
• Cultivate your potential in an ecosystem brimming with avenues for personal and professional evolution.
• Join a community that upholds values of respect, professionalism, and unity in crafting unforgettable moments.

Your Role in Our Narrative

• Perfect the art of creating lasting first impressions through seamless and inviting registration procedures.
• Become the beacon of trust, managing transactions with integrity and precision.
• Extend a welcome so genuine, guests will feel as though they have arrived at a luxurious beachfront retreat of a dear friend.
• Handle guest inquiries swiftly and adeptly, ensuring every interaction is a symphony of efficiency.
• Elevate our service by integrating top-tier standards into every smile and solution offered.

Are You Our Rising Star?

• Experience in vibrant guest engagements is highly valued.
• Demonstrate swift, astute decision-making consistently prioritizing team and guest contentment.
• Exhibit impeccable communication skills paired with a polished professional demeanor.

La Playa Hotel epitomizes a dedication to excellence that is not just spoken but lived. We are an equal-opportunity employer committed to fostering a culture of authentic hospitality. Here, each guest interaction presents an opportunity to forge unforgettable connections.

Every member of the La Playa Hotel and Hotel Carmel team serves as a curator of cherished moments, dedicated to treating every guest with the utmost respect and professionalism. We are driven by a singular mission—to cultivate a space where genuine hospitality flourishes. Embrace our ethos of being hands-on and heartfelt, genuine and focused, collaborative and curious, and conscientious. Come join us and witness how your passion for hospitality can inspire guests to return, time and time again.

La Playa Hotel's and Hotel Carmel’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at La Playa Hotel and Hotel Carmel, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, & Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward-thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Source: Marc & Rose Hospitality