Guest Experience Host – Bowling & Events

Morongo Casino Resort & Spa; Cabazon (CA); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Morongo Casino Resort & Spa in Cabazon, CA is hiring a Bowling Attendant for Canyon Lanes to provide friendly, efficient guest service and support daily operations. You will assist guests with lane assignments, equipment, scoring systems, and food and beverage orders, while keeping lanes clean and safe.

This role requires prompt, professional service, basic cash handling, and the ability to work in a fast-paced entertainment environment.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle cash and process POS transactions accurately.
• Willingness to learn bowling equipment and scoring systems.
• Ability to work in a fast-paced, entertainment environment.
• High school diploma or equivalent preferred.

Responsabilités

• Assists guests with lane assignments, reservations, bowling equipment, scoring systems, food and beverage selections, and general questions regarding Canyon Lanes services.
• Greets guests and provides prompt, professional, and courteous service throughout their Canyon Lanes experience.
• Takes and accurately enters food and beverage orders into the point-of-sale system.
• Processes bowling, food, and beverage transactions, including cash, credit, comps, discounts, and other approved forms of payment.
• Prepares, assembles, packages, and serves food and beverage items in accordance with established recipes, presentation standards, and department procedures.
• Delivers food and beverage orders to bowling lanes, seating areas, party areas, and other designated guest locations.
• Verifies that orders are accurate and complete, including appropriate utensils, napkins, condiments, and other requested items.
• Provides guests with bowling shoes and other equipment and ensures items are properly collected, cleaned, sanitized, and stored after use.
• Provides accurate information regarding pricing, lane availability, menu items, operating procedures, promotions, leagues, tournaments, and special events.
• Monitors bowling lanes, scoring systems, ball returns, food service equipment, and related equipment for proper operation and promptly reports malfunctions or maintenance concerns.
• Provides basic assistance with scoring systems, bowling equipment, and food and beverage service equipment within the scope of assigned training and responsibilities.
• Follows established food safety, sanitation, handwashing, glove use, allergen awareness, and temperature-control procedures.
• Monitors lane activity and guest areas to promote safe use of bowling equipment and compliance with Canyon Lanes rules and procedures.
• Responds to guest questions and concerns in a professional and timely manner and refers issues to the Shift Lead or management when additional assistance is required.
• Assists with the setup, execution, and breakdown of birthday parties, group events, leagues, tournaments, promotions, and special events, including food and beverage service.
• Maintains cleanliness and organization of bowling lanes, seating areas, counters, food and beverage service areas, shoe rental areas, equipment, and other assigned guest and work areas.
• Cleans spills and removes trash and debris as needed to maintain a safe, clean, and welcoming environment.
• Restocks bowling supplies, food and beverage items, condiments, paper products, guest service materials, and other operational items as needed throughout the shift.
• Assists with opening and closing duties, including cleaning, stocking, food and beverage preparation, equipment checks, and preparation of guest service areas.
• Identifies and promptly reports safety hazards, equipment concerns, food safety issues, guest incidents, and other operational concerns to the Shift Lead or management.
• Collaborates with Canyon Lanes team members, Food and Beverage, Culinary, and other departments to support efficient operations and a positive guest experience.
• Performs other duties as assigned to support overall center operations.

Connaissances

Guest service

Communication

Cash handling

POS systems

Teamwork

Reliability

Attention to detail

Positive attitude

Formation

High school diploma or equivalent preferred

Outils

POS systems

Bowling equipment knowledge

Description du poste

Morongo Casino Resort & Spa in Cabazon, CA is hiring a Bowling Attendant for Canyon Lanes to provide friendly, efficient guest service and support daily operations. You will assist guests with lane assignments, equipment, scoring systems, and food and beverage orders, while keeping lanes clean and safe.

This role requires prompt, professional service, basic cash handling, and the ability to work in a fast-paced entertainment environment.