Guest Experience Host - Bowling & Arcade

Hooky Entertainment, Inc.; Nashville (TN); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay and Growth

Team Member Perks - discounts on Movie

F&B discounts

Descripción de la vacante

Es Vedra Cinemas in Nashville is seeking a Hospitality Host to deliver a seamless guest experience across bowling, arcade, and redemption areas. The role blends usher, greeter, and floor attendant duties to guide guests through the Hooky experience.

You will greet guests, share service information, assist with ticketing and seating, and help maintain cleanliness and safety throughout theaters, bowling lanes, and game areas.

Formación

• Hospitality-minded attitude; friendly, outgoing, guest focused
• Able to take direction and work together as a team
• Work calmly and execute job duties effectively under pressure
• Possess basic math skills to comprehend proper handling of transactions.

Responsabilidades

• Greet all guests warmly upon arrival, creating a friendly and inviting atmosphere.
• Provide information about bowling services, arcade games, attractions, redemption, and general services.
• Respond to guest inquiries and concerns promptly.
• Follow and enforce safety protocols and guidelines for all areas of responsibility. Address any unsafe behaviors and report all incidents to management.
• Assist with the setup and management of special events and promotions.
• Maintain the cleanliness and organization of the building: theaters, restrooms, entrance, bowling, game floor, redemption, and other areas as assigned.
• Proactively monitor and manage inventory levels for bowling supplies, the redemption counter, and prize display.
• Monitor bowling lanes and arcade machines to ensure proper functionality. Address and resolve minor technical issues and report any unresolved issues to management.
• Ensure that each guest has a valid ticket and direct them to their designated seating area.
• Assist guests with lost and found items.
• Monitor and manage guest lines, ensuring an orderly and efficient flow.
• Assist with lane assignments, shoe rentals, and scoring systems.
• Verify points accurately using the redemption system. Ensure that guests receive the correct amount of points for their purchases.
• Provide information about prize options and help guests make selections.
• Performs other related duties as necessary or assigned.

Conocimientos

Hospitality mindset

Teamwork

Under pressure

Basic math

Educación

HS Diploma or GED

Descripción del empleo

Es Vedra Cinemas in Nashville is seeking a Hospitality Host to deliver a seamless guest experience across bowling, arcade, and redemption areas. The role blends usher, greeter, and floor attendant duties to guide guests through the Hooky experience.

You will greet guests, share service information, assist with ticketing and seating, and help maintain cleanliness and safety throughout theaters, bowling lanes, and game areas.