Guest Experience Host – Arcade, Bowling & Cinema

Wind Creek Hospitality; Atmore (AL); On-site; USD 28,654,000 - 40,116,000; Full time

Job summary

Wind Creek Hospitality in Atmore, AL is seeking an Entertainment Center Attendant to service the bowling alley, cinema and arcade. The attendant ensures presentation across all three areas and greets guests, answering questions to ensure a welcoming, energetic environment.

This role requires the ability to lift 30 pounds, cash handling, and flexibility to work nights, weekends and holidays. A Tribal Gaming License is required or must be obtainable; strong English communication and teamwork are

Qualifications

• High School diploma or GED preferred or currently enrolled and complete GED within six months as a condition of continued employment or currently enrolled in a qualified learning institution
• Must be sixteen (16) years of age or older
• One year cash handling experience – Preferred
• Must successfully pass job interview, including a guest service audition
• Must be able to lift and carry thirty (30) pounds
• Must be able to respond to visual and oral cues
• Must be able to work independently and as part of a team
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
• Must be able to walk or stand for entirety of shift
• Ability to adequately and successfully perform all aspects of this position
• Must possess a high level of maturity, dependability, and punctuality
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Responsibilities

• Maintains the bowling lanes; Including stripping, oiling, and finishing with the use of a Brunswick floor machine
• Learns and oversees the maintenance of the Vector scoring system, troubleshoots the scoring system, and understands how the scorer components function and interconnect
• Processes cash transactions by accepting money and making necessary change; Checks identification for age restricted movies
• Handles arcade redemptions; Repairs minor malfunctions
• Works all necessary equipment throughout the Entertainment Center
• Performs preventative maintenance in all venues
• Ensures that all Entertainment Center venues stays in a clean and sanitized fashion
• Displays attentive, upbeat, and enthusiastic behavior during each and every interaction with all guests
• Stands and walks, continuously, throughout the entire shift
• Cleans outlet areas, including counter tops, display shelves, storage areas and lounge areas on a continuous basis
• Walks up and down stairs continuously throughout shifts
• Addresses and solves any concerns and questions customers may have
• Has and maintains a stable, positive background, and assumes responsibility
• Adheres to all company standards and operating policies
• Assumes special projects as needed at the direction of the immediate supervisor
• Other duties and responsibilities as assigned

Skills

Cash handling

Guest service

Teamwork

Communication (English)

Mobility / stamina

Reliability

Education

High school diploma or GED

Tools

Brunswick floor machine

Vector scoring system

Job description

Wind Creek Hospitality in Atmore, AL is seeking an Entertainment Center Attendant to service the bowling alley, cinema and arcade. The attendant ensures presentation across all three areas and greets guests, answering questions to ensure a welcoming, energetic environment.

This role requires the ability to lift 30 pounds, cash handling, and flexibility to work nights, weekends and holidays. A Tribal Gaming License is required or must be obtainable; strong English communication and teamwork are