Guest Experience Host & Reservations Specialist

PeopleAnswers, Inc.; Temecula (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

FOH – Great Oak Steakhouse at Pechanga Resort Casino in Temecula, CA is seeking a friendly Steak House Host. You will greet guests, manage seating and reservations, and support the service team to start the dining experience on a positive note.

The role emphasizes accurate reservation handling, cash handling duties, and professional guest interactions. Availability includes weekends and holidays, with a focus on delivering Four Diamond service standards.

Qualifications

• High school education or equivalent; at least 1 year experience preferred.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedures.
• Must be able to speak effectively before groups of guests or team members.

Responsibilities

• Check reservation books, call reservations, confirm and take reservations accurately.
• Greet every guest upon arrival or on the phone with a smile and professional greeting.
• Assign guests seating in accordance with table and stations rotation.
• Control waitlist and reservations sheets for each shift.
• Walk each guest/party to table, pull out chairs, hand out menus, and wish guests a pleasurable dining experience.
• Perform assigned cashier duties in accordance with SOPs and policies.
• Count and verify all cash exchanges to outlet servers and guests.
• Process guest charges including credit cards, room charges, comps, discounts, and cash payments.
• Reconcile and complete all required daily reports.
• Make change or exchanges for internal guests.
• Assist in the preparation of daily bank deposits.
• Other duties as assigned.

Skills

Cash handling

Multi-tasking

Interpersonal skills

Fluent English

Customer service

Cash register

Phone etiquette

Attendance

Calm under pressure

Shift flexibility

Education

High school diploma or equivalent

Tools

POS terminal

Cash register

Job description

FOH – Great Oak Steakhouse at Pechanga Resort Casino in Temecula, CA is seeking a friendly Steak House Host. You will greet guests, manage seating and reservations, and support the service team to start the dining experience on a positive note.

The role emphasizes accurate reservation handling, cash handling duties, and professional guest interactions. Availability includes weekends and holidays, with a focus on delivering Four Diamond service standards.