Guest Experience Host

Invited Clubs; Pennsylvania; On-site; USD 26,000 - 38,000; Full time

Job summary

Invited Clubs in Pennsylvania is seeking a Host to warmly greet and seat members and guests, setting a positive tone for their club experience. You will uphold the 3-steps of service and help keep the host area organized while assisting with member services as needed to support the team.

The role emphasizes hospitality, professionalism, and a welcoming demeanor, with daily responsibilities that keep operations running smoothly and guest satisfaction high.

Qualifications

• High school diploma or equivalent.
• Experience in the service or hospitality industry is an advantage.
• Experience operating a multi-line telephone system.
• Proven ability to handle sensitive member information with the highest level of confidentiality.
• Strong communication skills with the ability to follow instructions accurately.

Responsibilities

• Maintain Invited service standards.
• Greet members/guests by name, providing a warm and welcoming experience.
• Seat members/guests while ensuring high-quality service and attention to their needs.
• Converse with members/guests in a professional manner, staying calm under pressure.
• Assist service staff as needed, adhering to the Invited standards of service.
• Notify management of any members/guests complaints immediately and practice effective service recovery.

Skills

Strong communication

Confidentiality

Professional demeanor

Service mindset

Education

High school diploma or equivalent

Tools

POS System

Telephone/Tablet

Job description

Invited Clubs in Pennsylvania is seeking a Host to warmly greet and seat members and guests, setting a positive tone for their club experience. You will uphold the 3-steps of service and help keep the host area organized while assisting with member services as needed to support the team.

The role emphasizes hospitality, professionalism, and a welcoming demeanor, with daily responsibilities that keep operations running smoothly and guest satisfaction high.