Guest Experience Host

Crescent Hotels & Resorts; Denver (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

401(k) with company match

Flexible scheduling

Employee hotel discounts

Job summary

Crescent Hotels & Resorts in Denver is seeking a friendly Host to warmly welcome guests, manage reservations, and support our restaurant team. The role involves coordinating seating, answering inquiries, and providing information about menus and hotel offerings, all while maintaining a smooth dining flow.

Ideal candidates have strong communication and guest service skills and can multitask under pressure. Evening, weekend, and holiday availability is required.

Qualifications

• Previous host, restaurant, hotel, or customer service experience preferred.
• Strong communication and guest service skills.
• Friendly, welcoming, and professional demeanor.
• Ability to multitask while maintaining attention to detail in a fast-paced environment.
• Must be able to work evenings, weekends, and holidays.
• Experience with reservation or point-of-sale systems preferred.

Responsibilities

• Welcome guests with warmth and genuine hospitality.
• Manage reservations, waitlists, and seating assignments.
• Provide information about menus, amenities, and hotel offerings.
• Maintain an organized host stand and monitor seating flow.
• Answer phones and assist guests with inquiries.
• Collaborate with servers, bartenders, and leadership to ensure smooth service.

Skills

Guest service excellence

Communication skills

Multitasking

Organizational skills

POS knowledge

Reservation software

Tools

POS systems

Reservation software

Job description

Crescent Hotels & Resorts in Denver is seeking a friendly Host to warmly welcome guests, manage reservations, and support our restaurant team. The role involves coordinating seating, answering inquiries, and providing information about menus and hotel offerings, all while maintaining a smooth dining flow.

Ideal candidates have strong communication and guest service skills and can multitask under pressure. Evening, weekend, and holiday availability is required.