Guest Experience Host

BENCHMARK; Charlottesville (VA); Presencial; USD 18.000 - 26.000; Jornada completa

Descripción de la vacante

Pyramid Global Hospitality’s Virginia Guesthouse is seeking a motivated Host to welcome guests and support the service team in a vibrant restaurant setting. You will be the first and last contact, helping to set a welcoming tone and ensure a memorable guest experience at a new 214-room property.

You will manage guest flow, assist with reservations, and collaborate with the restaurant team to deliver outstanding hospitality while maintaining a high standard of service in a dynamic environment.

Formación

• Engaging and welcoming personality.
• Excellent communication skills.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional guest experience.

Responsabilidades

• Greet guests as they arrive or move about the restaurant area.
• Monitor open dining sections for empty and cleaned tables.
• Estimate wait times and monitor the guest waiting list.
• Ensure guests' needs are met while they wait.
• Answer the telephone, take reservations, and adjust tables for large parties.

Conocimientos

Engaging personality

Communication skills

Work under pressure

Guest service mindset

Descripción del empleo

Pyramid Global Hospitality’s Virginia Guesthouse is seeking a motivated Host to welcome guests and support the service team in a vibrant restaurant setting. You will be the first and last contact, helping to set a welcoming tone and ensure a memorable guest experience at a new 214-room property.

You will manage guest flow, assist with reservations, and collaborate with the restaurant team to deliver outstanding hospitality while maintaining a high standard of service in a dynamic environment.