Guest Experience & Hospitality Ops Manager

Reece Group; Broomfield (CO); On-site; USD 58,000 - 61,000; Full time

Benefits offered by this job

Uncapped bonus program

Referral bonuses

Free shift meal

50% discount for family

Closed on Thanksgiving and Christmas

Growth opportunities

Job summary

Red Robin is seeking a Restaurant Service Manager in Colorado to oversee daily operations across shifts, delivering unmatched hospitality and memorable guest experiences. As a brand ambassador, you will uphold standards and drive excellence in service delivery.

The role offers uncapped bonuses, referral rewards, free shift meals, and family discounts, plus strong growth opportunities within a high-energy, people-focused environment.

Qualifications

• Must be 21 years of age.
• 2 years of management experience.
• Open availability including nights, weekends, holidays.
• Reliable transportation.
• Strong communication and exceptional leadership skills. Ability to motivate, inspire, and develop a passionate team dedicated to execution, hospitality, and service.
• Strong P&L knowledge.
• Able to obtain required certifications/permits as state/local law requires.
• Working knowledge in Microsoft Excel, Outlook & Word.

Responsibilities

• Ensure seamless day-to-day operations during shifts.
• Uphold brand standards and create an unparalleled guest experience.
• Lead and motivate the team to execute hospitality with excellence.
• Drive continuous improvement and a positive workplace culture.
• Collaborate with restaurant leadership to optimize service execution.

Skills

Management experience

Communication

Leadership

P&L knowledge

Tools

Excel

Outlook

Word

Job description

Red Robin is seeking a Restaurant Service Manager in Colorado to oversee daily operations across shifts, delivering unmatched hospitality and memorable guest experiences. As a brand ambassador, you will uphold standards and drive excellence in service delivery.

The role offers uncapped bonuses, referral rewards, free shift meals, and family discounts, plus strong growth opportunities within a high-energy, people-focused environment.