Guest Experience Hero - Theatre Team Member

Cinemark; Boardman Township (OH); On-site; USD 15,000 - 17,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark Team Members create a welcoming environment for our Guests, being quick, accurate, and knowledgeable about movies and events. Team Members may work as Usher, Box Office, or Concessionist as staffing needs require.

Each Team Member must perform the essential duties listed, ensuring high-quality service and safety across theatre operations in Boardman, OH. The role requires energy, teamwork, and a customer-first mindset.

Qualifications

• Must be at least 16 years of age.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required.
• Availability to work flexible hours which include evenings, weekends, and holidays.
• Requires regular and consistent attendance.
• Has an energetic and friendly attitude during each shift.
• Provides excellent Guest service.
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English.
• Ability to work in a team environment and independently.
• Ability to take and follow direction.
• Responds with a sense of urgency.
• Accurate cash handling and basic math skills.

Responsibilities

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark’s POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Skills

Customer service

Cash handling

Teamwork

English proficiency

Job description

Cinemark Team Members create a welcoming environment for our Guests, being quick, accurate, and knowledgeable about movies and events. Team Members may work as Usher, Box Office, or Concessionist as staffing needs require.

Each Team Member must perform the essential duties listed, ensuring high-quality service and safety across theatre operations in Boardman, OH. The role requires energy, teamwork, and a customer-first mindset.