Guest Experience Hero — Flexible Hospitality Pro

The Escape Game; Brentwood (TN); On-site; USD 18,000 - 26,000; Full time

Job summary

The Escape Game in Brentwood, TN is seeking a Hospitality Expert - Guest Experience Coordinator. You will serve as the first point of contact via phone, chat, and email, delivering five-star hospitality and solving guest needs while guiding bookings across locations.

This role offers starting pay of $16 per hour with experience-based variations, plus monthly performance bonuses up to $700. Expect 30-45 hours weekly and a schedule that includes nights, weekends, and holidays, with occasional

Responsibilities

• Meet the incoming demand of calls, chats and emails to serve every guest.
• Deliver hospitality by creating personal connections in every interaction.
• Explain our brand enthusiastically as a The Escape Game ambassador.
• Remove barriers between guests and their first/next experience.
• Create epic guest moments that drive positive word of mouth.
• Communicate professionally with The Escape Game store locations nationwide.
• Solve guest challenges creatively as needed.
• Work from our HQ office in Brentwood.
• Minimum one shift per month in a TEG store.
• Flexible availability including nights, weekends and holidays.

Job description

The Escape Game in Brentwood, TN is seeking a Hospitality Expert - Guest Experience Coordinator. You will serve as the first point of contact via phone, chat, and email, delivering five-star hospitality and solving guest needs while guiding bookings across locations.

This role offers starting pay of $16 per hour with experience-based variations, plus monthly performance bonuses up to $700. Expect 30-45 hours weekly and a schedule that includes nights, weekends, and holidays, with occasional