Guest Experience Coordinator

The Escape Game; Brentwood (TN); On-site; USD 18,000 - 26,000; Full time

Job summary

The Escape Game in Brentwood, TN is seeking a Hospitality Expert - Guest Experience Coordinator. You will serve as the first point of contact via phone, chat, and email, delivering five-star hospitality and solving guest needs while guiding bookings across locations.

This role offers starting pay of $16 per hour with experience-based variations, plus monthly performance bonuses up to $700. Expect 30-45 hours weekly and a schedule that includes nights, weekends, and holidays, with occasional

Responsibilities

• Meet the incoming demand of calls, chats and emails to serve every guest.
• Deliver hospitality by creating personal connections in every interaction.
• Explain our brand enthusiastically as a The Escape Game ambassador.
• Remove barriers between guests and their first/next experience.
• Create epic guest moments that drive positive word of mouth.
• Communicate professionally with The Escape Game store locations nationwide.
• Solve guest challenges creatively as needed.
• Work from our HQ office in Brentwood.
• Minimum one shift per month in a TEG store.
• Flexible availability including nights, weekends and holidays.

Job description

Job Title:Hospitality Expert - Guest Experience Coordinator

Compensation:

$16/hour starting pay (rates may vary depending on experience and location).

Monthly personal performance bonuses of up to$700available.

Role:Our Hospitality Experts are our guest’s first point of contact with The Escape Game! They are responsible and empowered to exceed guest expectations through epic hospitality over the phone, chat, and in email communications. They will seek to create The Escape Game super fans by providing an exceptional guest experience that results in positive word of mouth. They will work to solve guest problems, accommodate guest needs, talk guests through concerns and ultimately generate bookings for The Escape Game. The goal of this role is to gain an understanding of and love for serving our guests, and to eventually transition to TEG store leadership.

Expected Weekly Hours:30-45 hours per week

Expected Schedule:Flexible availability, including nights, weekends, and holidays

Responsibilities

• Work to meet the incoming demand of calls, chats and emails so we can serve every single guest.
• Delivering unique forms of hospitality to every single guest by creating personal connections in every interaction through collecting and connecting clues.
• Being aThe Escape Gamebrand ambassador: enthusiastically explaining our games.
• Remove barriers between our guests and their first/next experience at The Escape Game.
• Create epic guest moments that generate positive word of mouth and brand perception.
• Communicating with The Escape Game Store locations nationwide, professionally and politely.
• Creatively solve guest challenges as needed.
• Working fully out of our HQ office at Brentwood Commons
• Minimum one shift a month working in a TEG store.

Flexible availability, including nights, weekends, and holidays

Obsession with delivering 5-star hospitality to guests

Genuine love for serving others

Flexible, humble, and teachable

Ability to function both creatively and administratively

Exceptional communication skills

High capacity for creative problem solving